Customer service

We’re here for you 
To speak to our customer service team, call +91-8898646464 Monday through Saturday 10 am to 6 pm (IST). You can also write us at

Ordering a bike

We have made our inventory available to all our Being Human Distributors so that you find the right e-cycle for you when you want it. In order to give you the best possible riding experience, we will need at least 24 hours to build and fine-tune your new e-cycle before it is ready for delivery.

Our Products are shipped with upmost precaution and care.

E-cycle comes partially assembled and needs assembly by cycle expert. There are no additional assembly charges for assembling the E-cycle at your nearest authorized service centre.

If authorized service centre is not available in your city don’t worry, you can assemble the E-cycle yourself with assembly video provided in support tab. The time required to assemble the E-cycle is approximately 10 minutes. All tools are provided with the E-cycle for assembly.

Order status

To check the status of your order, please log into My Account for order and shipping information. You can also track your order through the tracking link in your shipping confirmation email. Don’t have an account? Create one today and receive a detailed order history, and stay up-to-date on the latest and greatest Being Human E-cycle news and information. 

To speak to our customer service team, call +91-8898646464 Monday through Saturday 10 am to 6 pm (IST). You can also write us at

Change or cancel order

Once you submit an order, it begins processing immediately and cannot be changed or cancelled.

Retailer of choice

A website can’t fix a flat, tune your derailleur, pour you a cup of coffee, or answer any and all cycling-related questions you may have. Locally-owned Being Human E-cycle retailers are the heart and soul of cycling and are a fantastic resource and cycling advocate within your community. Plus, if you ship your order to one for pick-up, we’ll pay to ship it!

Order declined

If your order has been declined, please check with the financial institution that issued the credit card for additional information.

Protect yourself from fraud

Being Human E-cycle products are only available through website and its authorized network of retailers. Use this guide to make sure you’re buying our products from a reliable source.

Learn more 

Shipping & pickup offers three convenient delivery options:

Ship to your address:FREE standard shipping on all orders above INR 4999/-

Any order over INR 4999/- and all e-cycles qualify for free standard shipping.
Available for accessories only. If you choose standard or expedited ground shipping, your order will be delivered to the specified shipping address in your account. Refer to shipping table below for ground and expedited shipping charges and expected delivery date.

Shipping Table

Standard delivery


Under 4999/- 799/- Delivers in 1-4 business days
4999/- or more    FREE


2-day 1999/- Delivers in 2 business days after day of placement*
Overnight 3250/- Delivers in 1 business day after day of placement*

*Shipping schedule applies to orders placed before 2pm IST.

Tracking My Order

You will receive a shipping confirmation with a tracking link after placing your order. Registered account users can log into their account for delivery status.

International shipping

At this time, we only offer shipping to addresses within India. We do not ship to freight forwarding addresses.

Returns & exchanges

The orders can be cancelled only by Being Human E-Cycle. A customer can call up customer care at +91-8898646464 (Monday to Saturday 10 AM to 6 PM, excluding National Holidays) to cancel the order before it is Dispatched from the Being Human. Please note that orders may be shipped much ahead of customers receiving an SMS or email notification.

Being Human E-Cycle reserves the right to cancel any order at its discretion and refund the amount to the customer. Orders may be cancelled because of non-availability of products, or any other reasons on which Being Human E-Cycle may not have any control. If the order is cancelled by Being Human E-Cycle the full payment is credited to the customer updated bank or credit card account.

Order modifications can only be done via Order Cancellations. Customer needs to cancel the order before it dispatches from Being Human E-Cycle and place a new order.

Customer canceled the shipped in transit order due to personal reason; The customer is liable to pay the Online charges. Handling charges, and Shipping charges or online refund will be done after deducting the all charges.



Being Human E-Cycle do not accept returns or exchanges unless the item purchased is defective.

Being Human E-Cycle do not encourage product returns. Products purchased online can be returned within 24 hours of receiving the same, provided there is a manufacturing defect or is damaged during transit.

Place your product return request by calling our customer care number +91-8898646464 Time: 11:00 am To 6:00 PM in Working Day

All items to be returned must be unused and should not be broken or tampered with

Returnable all item needs to have the receipt or proof of purchase

Returnable all items must be in their original condition with all original tags and packaging intact



Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Cancellation of EMI

Cancellations of any order placed using EMI as a payment option will result in a change in the terms and conditions of EMI with your bank.

If you cancel or return an order purchased using EMI, Being Human E-Cycle will refund the entire purchase amount to you immediately. For partial order cancellations, Being Human E-Cycle will refund that amount back to you. You will then need to contact your bank to confirm how the EMI scheme on your credit card has been modified.

For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged to your credit card, please contact your bank.



In case you notice any manufacturing defects, please report to us within 24 hrs of receiving the item by calling our customer care number +91-8898646464 or write to us at

For warranty claim, please call customer care. Our representative will guide you regarding the process of getting a replacement.

The manufacturers may change the product (including specifications, bundles, or offers) without notification. Being Human E-Cycle is not liable for any such changes made by manufacturers.


We will only accept clear digital picture with necessary details:

  • Picture of the defect itself (not too close, not too far).
  • Picture of the serial number.
  • The overall picture of the product.
  • Description of the circumstances.
  • Consumer original proof of purchase

After receiving all the needed details the final decision for warranty will be taken by the Being Human E-Cycle Service Center. If the warranty is accepted, the spares needed for product rebuild or replacement product will be sent for free – freight excluded – by the Being Human E-Cycle Service Center to your attention.


Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.

Once delivery completed the shipping charges for all returns must be prepaid and insured by the customer

A customer is responsible for any loss or damage to hardware during return shipment.

Shipping and handling charges are not refundable.

Your account

Benefits of creating an account
By registering, you’ve joined thousands across India who are committed to making the world a better place through cycling. With your account, you’ll receive a detailed order history, and faster checkout with saved billing and shipping information. You’ll also be among the first to receive exclusive content and members-only deals.

Create your account

Creating an account at is easy. Click on Login/Register anytime. You can also create an account when you place an order.

Updating your account

You can change your account information by selecting Login/Register. Enter your email address and password to view your account information. You can update your email address, name, password, billing/shipping information, and your preferred Being Human E-cycle retailer.


Forms of payment accepted 
Credit Card, Debit Card, and Net banking.
Credit card return status 
Upon confirmation of your return, you should see the credit within 30 days. However, most customers see it in 4-10 business days. 
Order declined 
If your order has been declined, please check with the financial institution that issued the credit card for additional information.